Privacy Notice & Cookie Policy

Privacy Notice

At Richmond Cookshop we have respect for your privacy. We collect information about you when you register and each time you buy from or email us.
We collect information about how you use our site, such as browsing patterns, but only retain this information in aggregate form and not in a way that can identify you.
We want to provide you with the best possible service and provide you with information which you may find useful. However, if you do not wish to receive information please indicate this on the registration form or email us at

Cookie Policy

What are cookies?

Cookies are small text files that are stored on your computer when you visit web pages. The owner of the cookie (who may not be directly connected to the web page that planted it – see Third Party cookies below) can access the information that is stored on that cookie when you view any web pages that include the cookie owner’s code.
Cookies are widely used, are necessary for the correct function of many websites (including most, if not all, e-commerce websites) and can create a more enjoyable website user experience. However, they are also used to track user behaviour and some visitors view this as an infringement of their privacy. This has led to the introduction of European Cookie Law.

How we use cookies

Our cookies
Our website uses cookies which are allowed under European Cookie Law:
A single “session” cookie is used to recognize a user during the course of a visit to our website. This cookie stores a unique identifying number which we can reference to provide continuity to your visit, for example by ensuring you don’t see certain content repeatedly if it’s not necessary.
This cookie is deleted automatically when you close your browser and stores no data other than the unique number. It is allowed under the Cookie Law as “strictly necessary”, in other words the site cannot do what you want it do to without this cookie.

Third party cookies
In addition, our website uses Third Party cookies. These are cookies that are owned by external organisations, are widely used across the web and provide significant benefits. We only use one type of Third Party cookie:
Google Analytics cookies – these allow us to track visitors’ use of our website. This tracking is anonymous and the data allows us to understand users travel through our website and allows us to improve the experience that we offer our visitors.

By using the Richmond Cookshop website you are agreeing to our use of cookies.

Managing cookies

If you do not want our cookies or Third Party cookies to be planted on your computer, you can disable cookies in your web browser. This will prevent any cookies of the types that you specify from being placed on your computer.
However, if you choose to disable cookies, some elements of our website may not work properly.

How to disable our cookies

The method you use to disable cookies depends on which web browser you use. All modern browsers allow you to change your privacy settings to prevent websites form planting cookies. There are many different browsers. However, the privacy settings will typically be found in the “options” or “preferences” menu of your browser. Below is a list of links for the most popular browsers to help you understand these settings further. If your browser is not included, you should use the Help option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

About our newsletter

We are working hard to bring you good value and also to introduce interesting new products. To help you keep up to date, we publish a regular newsletter. We hope that you find this useful. If you would prefer no t to receive further emails you may unsubscribe at any time. You may unsubscribe easily by clicking the unsubscribe link in our email, or by emailing us, or by phoning us on 03337729262 This will permanently remove you from our Offers/News mailing list.
You may order from us as many times as you like in the future – and you will never receive another Offers/News email.
(you may receive an email from us if we have a query concerning an order in progress – but that is all.) If you wish to be reinstated on our Offers list, at any time, you will need to give us another email address.
We are unable to re-activate unsubscribed email addresses.